Refund Policy
Last updated: 8 November 2026
Drop Your Site is operated by Bizgens Services Limited. We want you to be happy with it. This policy explains how refunds work for paid purchases. The free plan is free, so there is nothing to refund.
1. 30-day refund
If you buy a paid plan (Plus or Lifetime) and it is not right for you, email us within 30 days of the purchase, or of a yearly renewal, and we will refund the full amount you paid to us.
2. How to ask
Email support@dropyoursite.com from the address you used to buy, and tell us your site address. We usually reply within 2 business days.
3. How you get paid back
Refunds go back to the original payment method through our payment provider, Stripe. Banks can take 5 to 10 business days to show it. When a refund is issued, the paid features on that site end, and the site may be returned to the free plan or removed.
4. What is not refundable
- Fees you paid to a third party, such as a domain registrar, are not ours to refund. Check your registrar's policy.
- Purchases or renewals made more than 30 days ago. Cancelling Plus stops future renewals; it does not refund a year that has already been paid for after the 30 days.
- Sites removed or suspended for breaking our Acceptable Use Policy or the law.
5. Your legal rights
This policy is in addition to, and does not limit, any rights you have under consumer protection laws that cannot be excluded.